Manchester United 's executive co-chairman Joel Glazer has insisted the club's board has "heard" Gary Neville 's criticism.
Neville has been highly critical of the Glazer family's ownership following United's involvement in the failed European Super League, labelling them "scavengers" and saying that "the Glazers have no place in Manchester anymore."
Glazer has now addressed Neville's criticism in a rare appearance at a Fans' Forum which was held earlier this month.
When quizzed on the United legend's comments, Glazer replied: "I know Gary has been, to say the least, pretty hard on us, and it's okay.
"Everybody has their views. There's two ways to look at it; you can just shut the person out because they're not saying something nice about you and ignore it. Or you can pause, you can listen.
"People always have good points, good ideas and you have to take them to heart. You can't ignore people.
"We can't ignore things, we have got to listen. You can't necessarily accomplish everything, it's not always that simple.
"Sometimes things are a little more complex, but Gary's a legend. Gary did so much for this club. Gary has good ideas, good thoughts. And they're heard."
His appearance at the forum was the first time a member of the Glazer family had taken part since they bought the club back in 2005.
When asked about their lack of communication with supporters, Glazer explained that they wanted to "stay in the background" and allow the manager and the players to "be the ones out in front".
However, he conceded that this approach has not been a success and vowed that things will improve going forward.
"We always took the approach that we should stay in the background," he said. "Let the manager, the players, the people at Old Trafford, be the ones out in front, communicating and talking.
"But in retrospect, that was not the right approach and there's a middle ground.
"Our silence wrongly created the impression that we don't care, that we aren't football fans, that we only care about our commercial interests and money. And I can assure you, nothing could be further from the truth."
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